There’s not much that can be done remotely in that case. If you get the error no route to host, the system is offline or unresponsive. You can then attempt to connect to your workstation: ssh -x This can cause a variety of issues, including difficulties connecting, and should be taken care of first.
Once logged in, you may receive a warning if your home folder is full. Then click Open and enter your username and password. For Linux/MacOS: ssh can use the Chrome SSH extension, or PuTTY on Windows. This will tell you if the system is on and responsive, if your password works, and it allows you to restart services, your session, or even reboot the system.
Possibly the most informative step is to try to login on the workstation via ssh. However, you can also quickly try a few basic steps, described here. First and foremost, you can always contact BIC IT to get help.
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